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Frequent Asked Questions

Listed below are some of the most commonly asked questions pertaining to modposh.co.uk.

1. How to complete a transaction of desired item?

Dear Customers when you have selected your buying product just press the "Add to Cart" button underneath the image/description. If you want to buy another product you can press "Continue Shopping" once you are happy with the item purchased just press the "Checkout" button this will leads you to open an account with us. If you are already our Member then log in and completes the shopping with the payment through Pay pal. Opening an account with us can be very beneficial as you are going to receive discount offers, redeem vouchers, newsletter and further discount for loyal customers. If you are in a rush then press the "Skip" button which leads you to PayPal for the payment process.

2: How to become your dealer membership?

Once you place the order of 10 or more then 10 units of any product, you will be our valued dealer automatically. As our dealer, you can get more discount than customer membership. Once you become to our dealer, you will obtain the discount forever.

3: How to use your balance function ?

Balance can be use to pay for your order when checkout. This function can helps people who want to buy from us more than one time to save more trasaction fees. So if you are our older customer or want to be our long-term customer, you can transfer more money to us. We will transfer the redundant money into your account. When you buy from us next time, you can use "pay by balance" function.

4: How many days to delivery the goods to me?

Since we confirmed your payment, we will ship out the goods in 1-2 business days, and you will receive the parcel in 2-3 business days.

5:How long do I need to wait for my payment confirmation?

If you choose PayPal, Western Union and Money Gram to pay, we will confirm your payment in 24 hours. If you choose bank transfer that will take about 2 days to confirm, as long as we received the notification, we will confirm your payment straight after.

6: How do I know the shipping cost ?

Register an account on our site, and buy what you need, then, click "checkout" button on the page top, our system will display the accurate discounted shipping cost for you in the third step.

7: What is the "Remove Packing Box" means ?

If you make a bulk purchase or if you only buy it for yourself, not to sell to others, then, we recommend you to reomve the packing box, because this can help you to reduce the shipping cost.

8: What's your warranty for the products purchased.

We provide 14 days warranty for all of our products, in case of fault it should be reported within 14 days of purchase and returned the product within 28 days. For further details please check the link below. http://www.modposh.co.uk/index.php?main_page=help_warranty If you have any further questions please let us know that we can help you.

9: Why the paypal surcharge charged me twice ?

When you click the "Confirm Order" button, please be patient, it will redirect to paypal site or generate a invoice for you. If you click it more than one time, our system will recharge your payment surcharge.

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